Privacy Policy

Effective Date: January 15, 2025

At Igniteon Radiance, we understand that your privacy matters when you're exploring smart contract development education. This policy explains exactly how we handle your information when you interact with our learning platform and services.

Information We Collect

When you visit our website or inquire about our smart contract development programs, we collect specific types of information to provide you with relevant educational content and support.

Personal Information

Name, email address, phone number when you contact us or sign up for program information

Educational background and experience level for course recommendations

Technical Information

IP address, browser type, and device information for website optimization

Pages visited and time spent on our educational content

How We Collect This Information

  • Direct submissions through contact forms and program inquiry requests
  • Automatic collection through website cookies and analytics tools
  • Communication records when you email or call our team
  • Feedback forms and educational assessment submissions

How We Use Your Information

Your information helps us provide personalized educational guidance and improve our smart contract development programs. Here's specifically what we do with the data we collect:

Educational Services

  • Recommend appropriate learning paths based on your current skill level
  • Send information about upcoming courses and program schedules
  • Provide technical support for our online learning platform
  • Share relevant blockchain industry updates and educational resources

Communication and Support

  • Respond to your inquiries about our programs and services
  • Send course confirmations and important program updates
  • Provide customer support for technical issues or questions
  • Follow up on your learning progress and offer additional assistance

We never use your personal information for unrelated marketing purposes or share it with third parties for their promotional activities.

Information Sharing and Third Parties

We maintain strict control over your personal information and limit sharing to essential service providers who help us deliver our educational programs.

Authorized Service Providers

  • Email service providers for course notifications and educational updates
  • Learning management system hosting for our online platform
  • Payment processors for secure course enrollment transactions
  • Analytics services to understand how students use our educational content

Legal Requirements

We may disclose your information when required by Thai law or to protect our legal rights. This includes compliance with court orders, government investigations, or protecting against fraudulent activities.

We do not sell, rent, or trade your personal information to any third parties. Any service provider we work with must agree to protect your information according to our privacy standards.

Your Privacy Rights

As someone interested in our educational services, you have specific rights regarding your personal information. We want to make it easy for you to control how we handle your data.

Your Rights Include

  • Access to the personal information we have about you
  • Correction of any inaccurate or incomplete information
  • Deletion of your personal data when it's no longer needed
  • Restriction of processing for specific purposes
  • Portability of your data to another service provider
  • Objection to certain types of data processing

How to Exercise Your Rights

  1. Send an email to info@igniteon-radiance.com with your specific request
  2. Include your full name and the email address associated with our services
  3. Clearly describe which right you want to exercise and any relevant details
  4. We'll respond within 15 business days to confirm your identity and process your request
  5. For complex requests, we may need up to 30 days to complete the process

Data Security and Protection

We implement multiple layers of security to protect your personal information from unauthorized access, alteration, or disclosure.

Encryption

All data transmission uses SSL encryption, and sensitive information is encrypted in our databases

Access Control

Limited employee access based on job requirements, with regular access reviews

System Monitoring

Continuous monitoring for suspicious activities and automated security alerts

Additional Security Measures

  • Regular security audits and vulnerability assessments
  • Secure backup systems with encrypted storage
  • Employee training on data protection best practices
  • Incident response procedures for any security concerns

While we maintain strong security practices, no system is completely immune to security risks. We continuously update our protection measures to address emerging threats.

Data Retention and Deletion

We keep your information only as long as necessary to provide our educational services and meet legal requirements.

Information Retention Periods

6 Months
General inquiry information and initial contact details
2 Years
Course enrollment records and educational progress tracking
3 Years
Financial transaction records as required by Thai accounting law
5 Years
Tax-related documentation and business compliance records

Automatic Deletion Process

Our systems automatically flag information for review when retention periods expire. We then evaluate whether continued storage is necessary for legitimate business purposes or legal compliance.

You can request immediate deletion of your information at any time, subject to our legal obligations to maintain certain records.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors interact with our educational content.

Types of Cookies We Use

  • Essential cookies that enable basic website functionality
  • Performance cookies that help us analyze website usage patterns
  • Preference cookies that remember your settings and choices

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website features, but won't prevent you from accessing our main educational content.

Analytics and Tracking

We use analytics tools to understand which educational resources are most helpful to our visitors. This information helps us improve our content and identify areas where students need additional support.

International Data Transfers

While we primarily operate from Thailand, some of our service providers may process your information in other countries with different data protection laws.

When we transfer your information internationally, we ensure appropriate safeguards are in place through:

  • Contracts requiring equivalent privacy protection standards
  • Certification programs that verify adequate data protection measures
  • Regular audits of international service providers' security practices

You have the right to request information about specific international transfers involving your personal data.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or data protection practices.

When we make significant changes, we'll notify you by:

  • Email notification to your registered address
  • Prominent notice on our website homepage
  • Update notification when you next access our learning platform

Minor administrative changes may be posted directly to this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy Questions and Contact

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Email: info@igniteon-radiance.com

Phone: +66 73 213 718

Address: 475/6 Sanambin Nam Road, Tambon Tha Sai, Mueang Nonthaburi District, Nonthaburi 11000, Thailand

Our team typically responds to privacy inquiries within 48 hours during business days.